Customer Service

The West Virginia Parkways Authority is committed to delivering fast, friendly, and reliable service to all travelers on the West Virginia Turnpike. Whether you need assistance with billing, transponders, travel information, or general inquiries, our Customer Service team is here to help.

Customer Service Center

Talk to our Team

Send a Message Online
Submit questions or requests through our secure contact form:
View Contact Form

Send an Email
customerservicecenter@wvturnpike.com

Call us
(304) 926-1900
Office Hours: Monday–Friday, 8:00 a.m. – 4:30 p.m.
For immediate assistance, please call during business hours. Email responses may take 1–2 business days.

Visit Us in Person at a E-ZPass Customer Service Center
3310 Piedmont Road
Charleston, WV 25306

12 Pikeview Drive
Beckley, WV 25801

Contact us by Mail
West Virginia Parkways Authority
ATTN: Customer Service
P.O. Box 1469
Charleston, WV 25325

How Can We Help?

We offer support for a variety of common customer needs. Select from the options below:

Billing

Pay a bill or violation Dispute a charge Request a receipt or statement

WV E‑ZPass

Sign up for an E-ZPass Account Replace a Lost or Damaged Transponder (requires login) Update your vehicle or payment information (requires login) Check your account balance (requires login) Understand how E‑ZPass works on the WV Turnpike

Travel Information

Check real-time traffic and road conditions View work zones and construction news

Roadside Assistance & Emergencies

If you experience a breakdown, crash, or unsafe situation on the WV Turnpike:

  • Dial 911 for any emergency.
  • Safety Service Patrol and Law Enforcement partners will be dispatched to assist.
  • Follow all instructions from first responders and move your vehicle to the shoulder if possible.

For your safety, please do not send urgent requests via Facebook, Messenger, or email.

Accessibility & Language Assistance

WVPA is committed to ensuring all customers can access information and assistance.
Available services include:

  • TTY/TDD phone support (if applicable)
  • Language interpretation assistance upon request
  • Accessible PDF forms and web content